GENERAL TERMS AND CONDITIONS
BoatLabYacht Cleaning & Detailing Services
BoatLab is a brand name operated by Trade Universal, a sole proprietorship (eenmanszaak) registered in the Netherlands.
1. Company Details
Registered office: Stalbergweg 3, 5913 BH VenloChamber of Commerce (KVK): 97024155VAT number: 570098956B01Email: moc.liamg%40lnbaltaob
Phone: +31 6 1174 2272
Hereinafter referred to as “BoatLab”.
2. Definitions
In these Terms:
Client: any natural or legal person entering into an Agreement with BoatLab.
Consumer: a Client acting outside the course of business.
Business Client: a Client acting in the course of business.
Agreement: any agreement for Services between BoatLab and the Client.
Services: all yacht-related services, including but not limited to cleaning, polishing, paint correction, ceramic coating, antifouling, detailing, interior treatment, upholstery care, and mobile services.
Vessel: the yacht, boat or marine equipment subject to Services.
3. Applicability
3.1 These Terms apply to all quotations, Agreements and Services.
3.2 Client’s terms are expressly rejected.
3.3 If any provision is invalid, the remaining provisions remain in force.
3.4 BoatLab may amend these Terms. The latest version applies.
3.5 Dutch law applies exclusively.
4. Quotations and Agreement Formation
4.1 All quotations are non-binding unless stated otherwise.
4.2 An Agreement is concluded when:
written or digital acceptance is received; or
a deposit is paid; or
BoatLab commences execution of the Services.
4.3 Quotations are based on information provided by the Client. If such information proves inaccurate or incomplete, BoatLab may adjust price and scope accordingly.
4.4 BoatLab shall not be bound by manifest errors, clerical mistakes, or obvious pricing inaccuracies.
5. Execution of Services
5.1 BoatLab performs Services with professional care and skill.
5.2 BoatLab has a best-efforts obligation and does not guarantee specific aesthetic, structural, or financial outcomes.
5.3 Results depend on:
condition and age of the Vessel,
previous repairs or coatings,
environmental factors,
material integrity.
5.4 BoatLab may engage subcontractors.
6. Client Obligations
The Client shall:
Provide safe, free and timely access to the Vessel;
Ensure availability of water, electricity and marina permissions;
Disclose known defects, damages or prior treatments;
Remove all personal belongings and valuables prior to commencement.
BoatLab shall not be liable for loss or damage to personal items left on board.
Failure to comply entitles BoatLab to suspend Services and charge resulting costs.
7. Additional Work and Hidden Defects
7.1 If hidden defects (including but not limited to corrosion, osmosis, wood rot, coating failure, structural weaknesses) are discovered, BoatLab may suspend work and propose additional measures.
7.2 Additional work will be invoiced separately at applicable rates.
7.3 BoatLab is not liable for pre-existing or concealed defects.
8. Pricing and Payment
8.1 Prices are in EUR and exclusive of VAT unless stated otherwise.
8.2 BoatLab may require a deposit of up to 50% before commencement.
8.3 Invoices are payable within 14 days unless agreed otherwise.
8.4 In case of late payment, statutory interest and collection costs apply.
8.5 BoatLab may suspend Services until full payment or adequate security is received.
9. Scheduling and Delays
9.1 Agreed timelines are indicative and not strict deadlines.
9.2 Delays caused by weather, marina regulations, safety conditions, material shortages, supplier delays, or Client non-compliance do not give rise to liability or compensation.
10. Cancellation and Rescheduling
10.1 Cancellation must be submitted in writing.
10.2 If cancellation occurs within 48 hours prior to scheduled commencement, BoatLab may charge reasonable reserved time, preparation costs and allocated capacity.
10.3 Deposits may be retained to cover incurred costs.
11. Completion and Acceptance
11.1 Services are deemed completed upon notification to the Client.
11.2 If no written complaint is received within 5 business days, Services are deemed accepted.
11.3 Upon acceptance, risk transfers fully to the Client.
12. Lifting, Storage and Marina Operations
12.1 Where lifting or crane operations are involved, these are conducted in accordance with marina or crane operator procedures.
12.2 BoatLab is not responsible for structural weaknesses revealed during lifting.
12.3 Unless explicitly agreed otherwise, the Vessel remains at the Client’s risk at all times.
13. Liability Limitation
13.1 BoatLab is liable only for direct damage resulting from proven gross negligence.
13.2 Liability is limited to:
the invoice amount of the specific Service concerned; or
the amount paid under BoatLab’s liability insurance, whichever is lower.
13.3 BoatLab shall not be liable for:
indirect or consequential damages (including loss of profit, downtime, charter loss, reputational damage);
pre-existing defects;
weather-related deterioration;
material failure;
damage resulting from inaccurate information provided by Client.
13.4 Any claim must be submitted in writing within 5 business days after discovery, failing which all rights lapse.
14. Force Majeure
BoatLab shall not be liable for failure or delay due to circumstances beyond its reasonable control, including but not limited to:
extreme weather
fire
illness
governmental restrictions
material shortages
strikes
marina closures
If force majeure continues for more than 60 days, either party may terminate the Agreement without liability.
15. Retention of Title
All materials supplied remain the property of BoatLab until full payment has been received.
16. Complaints
Complaints must be submitted in writing within 5 business days.
If justified, BoatLab may:
remedy the defect; or
offer reasonable compensation at its discretion.
17. Governing Law and Jurisdiction
All Agreements are governed exclusively by Dutch law.
Disputes shall be submitted to the competent court in the Netherlands (District Court Limburg), unless mandatory law dictates otherwise.